IRCTC introduces ‘AskDISHA 2.0’ Al assistant to enhance user experience

IRCTC introduced ‘AskDISHA 2.0’ Al assistant to enhance user experience. AskDISHA 2.0 (Digital Interaction To Seek Help Anytime) is an AI, Machine learning and NLP based virtual assistant/ ChatBot/ VoiceBot that helps users perform various transactions like end to end train ticket booking including payment, canceling train tickets, change boarding station, check refund status, check PNR status, get offers and answer queries pertaining to various services offered by IRCTC, and more.