Tag Archives: Mehernosh Colombowalla

Mehernosh Colombowalla, Director – Beyond Borders Travel Management Company says that he has sailed through the past few months by inspiring his clients to keep their travel dreams alive during this long hiatus. While he spoke at the 5th TravTalk Digital Conclave, he said, “As professionals in the tourism space we understand that regaining consumer confidence in travel is key to regenerating the industry. Clients do not have direct access to airlines & hospitality & thus shortly after lockdown, we invested our time in connecting with our clients, updated them with all the positive developments & factual information given to us by aviation, hospitality & tourism sectors. In the bargain, gained trust & became their validation point for various travel-related information. We spoke to them about new & less frequented destinations and sent them short videos on interesting & unique experiences around the globe – to keep their travel interest alive. Sent them information on the various safety procedures & new norms in travel. All this helped in generating business opportunities for us.” Talking about the future, he says, travel agents will need to become more ambitious in how they design experiences. As a new paradigm of luxury travel that is life-enriching & value-based is emerging.

Mehernosh Colombowalla, Director, Beyond Borders Travel Management Company, believes that going forward, when travel restarts, there should be relaxation in refunds and cancellations form service providers like hotels, airlines and tourism boards. “Going forward, I would like to see a little more relaxed policies from service providers in terms of cancellations and refunds so. For example, when a client is overseas and gets infected by the virus, we would expect the hotel to give refund on the remaining part of the stay, and airlines should be more accommodative in both charges for re-booking or even refund on the return portion of the journey, whatever the fare type maybe, in case the client has to come back on the first available flight. Hence, collectively we just need to work together to build trust and make sure that the client does not feel that he’s going to have huge losses if he contracts the virus when he is on a vacation overseas,” he commented at the 5th TravTalk Digital Conclave.