Tag Archives: TAAI

Jyoti Mayal, President, Travel Agents Association of India (TAAI) and Vice Chairperson, FAITH, met Amitabh Kant, CEO, NITI Aayog, on July 2 and discussed the concerns and challenges faced by the members. Some of the major issues discussed in the meeting were airline refunds; challenges faced to retain employees, their salaries and avoid unemployment in the sector; moratoriums and reliefs to trade due to COVID-19 lockdown and loss of business; allowing accredited travel agents to book Vande Bharat flights for Air India and also informing foreign carriers undertaking such flights to permit the same; revival challenges and long-term facilitation for the trade with airlines; protection of the agents from airline defaults and suspension of services; direction from government to airlines on remuneration for promoting the airlines; direction seeking travel agent corporate credit cards to be used for airline ticketing; reduction of credit card merchant fee by banks to below 0.75% so as to promote Digital India for aviation, travel, tourism and hospitality sectors as a whole. Seeking support from the government, Mayal requested Kant to ensure the same and assist in guiding the trade, enable creation of demand for growth, and opportunities for all travel and tourism-related activities.

Jyoti Mayal, President, TAAI, has said that they are having constant conversations with Pradeep Kharola, Secretary, Ministry of Civil Aviation (MoCA), discussing the issues of the industry and TAAI members. She also revealed that there is a need to make the travel agent business healthier and regular interaction with airlines to start restructuring the processes. “The Secretary (MoCA) has said he would get a meeting done very soon with international airlines and TAAI. That’s what we are waiting for,” she revealed.

Travel Agents Association of India (TAAI) has written again to the Ministry of Tourism, Ministry of Civil Aviation, Ministry of Finance, regarding concerns of the industry and urging for a stimulus package and schemes of the Government, which was not included in the package announced by the Ministry of Finance. Jyoti Mayal, President, TAAI, also revealed that they have asked MoCA to make an aviation task force which includes the travel agent community, so that they can be put their issues and ideas at the forefront.

In a statement, The Travel Agents Association of India (TAAI) has said that travel agents should issue refunds to their clients only when the same is received by them from the airlines or IATA. Jyoti Mayal, President, TAAI stated that they have raised strong objections on the refund issues and mechanism with all airlines and IATA while also seeking the Ministry of Civil Aviation to direct the airlines to refund all monies since additional funds of the agents is also blocked with airlines paid for advances in float accounts of low-cost carriers operating in India. TAAI has told its members to inform their customers, who desire to refund their tickets, that they shall be updated as soon as they receive refunds from airlines/IATA for the tickets issued and also assure that the same shall be given.

Addressing concerns from member agencies regarding refunds/credits from airlines/ IATA due to the impact of Covid2019 as customers are demanding refunds from travel agents, TAAI has said, “With reference to the unilateral decision of the airlines to give credit notes and no cash refunds, we have made it very clear to all concerned that, cash refunds are required due to the global pandemic situation. It is the right of the passenger to get back his amount paid in stipulated time. Cancellation charges shall not be borne by the traveller due to the cancellation of flights/ lockdown situations/ banning of flights by government of India as well as of other countries, etc.” In an official statement by TAAI to its members, it was written, “We are in daily communications with the Indian Prime Minister’s office(PMO), Ministry of Civil Aviation (MoCA), Director General of Civil Aviation (DGCA), Ministry of Tourism (MOT), Ministry of Finance (MoF), Ministry of Commerce and Industry (MoCI), Niti Aayog, IATA Global Head Quarters, IATA-India, all airlines individually including Low Cost airlines in India. We are working in support with, all associations of travel, tourism & hospitality trade under UFTAA, FAITH, CII and other leading trade bodies. Our concerns have been voiced not only in our communications but also in mainline media being TV channels & newspapers, trade media as well as social media.” The TAAI team urged its members to be patient, claiming that the as Govt. of India, is prioritising the requests of citizens, industries, trade, travellers, etc. and are actioning to the best of their abilities, with timelines. “Their main objective right now is to ensure the health safety of all persons and providing proper medical …

Complementing the Finance Minister for her maiden budget, Sanjay Narula, Vice President, TAAI, says that more has been outlaid for infrastructure. “I appreciate the fact that FDI has been relaxed for aviation and surface transport has got impetus because if you don’t have good roads, the tourism doesn’t get a boost. In terms of tourism we expected more. On taxation there should have been some relief for the industry, which has not come,” he says.

In 2018, Kashmir reportedly witnessed the lowest ever tourist footfall in the last seven years, recording only 8.5 lakh domestic and foreign tourists visiting the valley in total. This was a decline of about 23 per cent from 2017, which saw around 11 lakh tourists visitors to Kashmir. Zahoor Qari, Chairman—TAAI, J&K Chapter, said that the figures are by and far correct, and blamed the decline to negative media coverage about the state on electronic channels. “The decline in the number of tourists to Kashmir is because of the uncertainty projected by electronic media around the country. The smallest of incidents in the remotest part of the state is being highlighted in the media, which is not even close to the tourist sites in the valley. This works against the tourism in the state.” Despite actively participating in multiple travel trade shows around the country and abroad, the state witnessed the low visitor numbers. The tourism department also undertook many promotional initiatives in 2018 to boost the numbers. Qari said, “We even arranged a Fam trip for the media to Kashmir, but that also did not work. Instead, there was negative coverage on mainstream channels about Kashmir.”

The Travel Agents Association of India (TAAI) has signed a Memorandum of Understanding (MoU) with the Yunnan Provincial Department of Tourism and Culture on the second day of the ongoing 65th TAAI Annual Convention in Kunming, China. The objective was to promote tourism between India and Yunnan. Both the regions will work towards developing a framework for cooperation, acknowledging the success which resulted in the convention being organised in Yunnan province.

Delegates at the 65th Travel Agents Association of India’s convention and exhibition were warmly welcomed in Kunming, China. The three-day convention highlighted the theme ‘Tourism Beyond Boundaries’ and hopes to further strengthen tourism ties between India and China. Located in the Yunnan province of China, Kunming is an ideal golf destination and the TAAI Convention started with a golf tournament with players participating from both the countries. Known for popularising unknown destinations, TAAI has brought Kunming on the tourism map.

After Air India announced offering its inventory solely through its select GDS,  Travel Agents Association of India (TAAI) along with Travel Agents Federation of India (TAFI) has urged the airline to review its decision. In a joint statement, the two associations said, “For these agencies including those which do not have access or frequently sell the airline seats on the GDS preferred by Air India, it is quite evident that selling Air India would not be an easy proposition and thus thay may opt for other airlines for their customers. For several established agencies, usage of GDS is governed by global agreements they have entered into and thus switching over or training their staff to get used to this limited GDS access will be a difficult option to cope with.’ On November 5, both the associations had a detailed discussion with the Air India Senior Management and conveyed that this decision of going exclusive on a GDS would be detrimental to the airline and this must be urgently reviewed. The associations are keen that Air India must not suffer any losses that would further damage the health of the airline. The senior management promised to revert in a day and on November 6, the associations received a phone call from them to inform that there will be no change in Air India’s stand. The joint statement goes on to add, “Air India has been reeling under tremendous financial challenges and instead of finding ways to increase its seat sales via an easy access through GDS channels, this move by the national carrier is shocking. The response given by Air India is that this would save its distribution costs. It is a …