Travel agents should issue refunds when airlines pay them: TAAI

In a statement, The Travel Agents Association of India (TAAI) has said that travel agents should issue refunds to their clients only when the same is received by them from the airlines or IATA. Jyoti Mayal, President, TAAI stated that they have raised strong objections on the refund issues and mechanism with all airlines and IATA while also seeking the Ministry of Civil Aviation to direct the airlines to refund all monies since additional funds of the agents is also blocked with airlines paid for advances in float accounts of low-cost carriers operating in India. TAAI has told its members to inform their customers, who desire to refund their tickets, that they shall be updated as soon as they receive refunds from airlines/IATA for the tickets issued and also assure that the same shall be given.

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