Hahn Air Systems introduces chatbot ‘Heidi’ to support passengers

Hahn Air Systems has launched chatbot ‘Heidi’, increasing its digital servicing channels to now include passengers. It will initially be available on Facebook with plans to expand it further in the future.
Developed in cooperation with Spain-based technology company Caravelo, Heidi was launched to support passengers travelling on one of over 80 Hahn Air Systems’ partner airlines.
By visiting Heidi on Facebook, travellers will now able to chat privately via Facebook Messenger and receive immediate assistance with matters relating to the provider’s H1-Air solution and the respective partner carriers’ services. They can thus enquire about their booking details, baggage allowance for their flights, itineraries as well as obtain support for web check-ins. In the initial phase, Heidi will communicate with passengers in English, other languages will follow.
Alexander Proschka, Head, Hahn Air Systems, said, “Although Hahn Air Systems is a purely business-to-business solutions provider, we wanted to give the growing number of travellers who travel with one of our H1-Air carriers, the possibility to access instantaneous, round-the-clock support. We will be continuously developing Heidi and expand her bank of frequently-asked questions to cater to the growing needs of passengers.”