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Reacting to this ongoing tug of war between airlines and travel agents, M.P. Joy, South India Chapter Chairman, Enterprising Travel Agents Association (ETAA) and Director, Voyargo Vacations in Bengaluru, says that in the process of distributing air tickets of various airlines, agents incur overheads of managing office, staff, etc. which are increasing every day. “In any business, the facilitator/agent must benefit so that the system works smoothly. I wonder why the airlines are reducing commissions to travel agents when they are the ones to benefit from the travel agents. Any effort in any business should be appreciated with adequate compensation to take care of the expenses as well as margins. It is unfortunate that airlines are not supporting us.” He adds, “Airlines should extend at least five per cent commission to authorised travel agents who support them.”

In 2016, Thailand welcomed 1.19 million Indian travellers, as per the recent numbers released by Department of Tourism, Thailand, and for 2017, the target is 14 per cent increase in revenue and eight per cent increase in footfalls expected from India alone. This was revealed by Soraya Homchuen, Director, Tourism Authority of Thailand, Mumbai. “The focus destinations this year will be mainly the local communities along with Chiang Mai, Krabi, Trat and Bangkok. While Thailand is a thriving modern nation that offers luxury and comfort of the 21st century, it’s the unique Thai traditions and attractions that are often most memorable for visitors. In 2017, Tourism Authority of Thailand (TAT) aims to offer ‘Value for Experiences’ to travellers coming to the Kingdom by focusing on ‘Unique Thai Local Experiences’. On a global scale, India is ranked sixth in terms of tourist arrivals in Thailand,” she revealed. TAT has announced the theme for 2017 – ‘Discover Unique Local Experiences’. The objective behind this campaign is to promote Thailand as a wealth of cultural heritage with a competitive edge in the travel and tourism sector. Srisuda Wanapinyosak, TAT Deputy Governor for International Marketing (Asia and the South Pacific) and brand ambassador Anusha Dandekar attended the event. Srisuda Wanapinyosak, TAT Deputy Governor for International Marketing (Asia and the South Pacific) said, “India has always been one of the significant markets for us as each year we see an increase in the footfalls. This year too we are expecting a phenomenal growth of 8 per cent. When you visit Thailand, you always discover something new and unique which makes you want to visit the kingdom time and again. This year, with Discover Unique Local …

Having grown its annual roadshow from five cities to six now, Mumbai-based U&I Holidays is keen on adding Tier-II cities from next year. Shyam Upadhyay, Director, U&I Holidays, says, “This time, we wanted to include a new city so we added Kolkata, which to our surprise was a hit. Most of the participants found good potential there. Every city got more than 100 attendees but Kolkata was at 150 which is really good for a city like that.” The six cities were Chennai, Bengaluru, Kolkata, Delhi, Ahmedabad, and Mumbai. The roadshow had 32 participants from Bali of which 31 were hotels plus one caterer. Speaking about Kolkata, Ashish Indulkar, Director, U&I Holidays, adds, “Although we have been doing some activities in Kolkata, we never ventured full-fledge into the market. We were very happy with the turnout. It is a very interesting market because there are whispers that AirAsia India is planning to launch a direct Kolkata-Bali flight via Kuala Lumpur.” Upadhyay adds that next year’s roadshow will continue to travel to six cities but a new set of cities which will include a Tier-II city like Nagpur, Jaipur or Pune. U&I Holidays sent 15,000 Indian pax to Bali last year. “In 2015, it was 12,000, and this year we are expecting bigger numbers. We are focusing more on MICE as well,” Indulkar adds. U&I has its own office in Bali and they are also a DMC for Maldives. Last year, U&I Holidays entered the wellness segment by opening Ashoka Spa outlet in Mumbai. It opened another one in Bali in December 2016. It will now focus on hotel spas in Mumbai and parts of Maharashtra and are already in talks …

V.M. Salgaocar Institute of International Hospitality Education (VMSIIHE) has signed an Memorandum of Understanding (MoU) with Turismo de Portugal. The MoU was signed by Dattaraj V. Salgaocar, Chairman of VMSIIHE, and Luis Araújo, President of Turismo de Portugal, in the presence of the Hon’ble Prime Minister of Portugal António Costa who is presently in Goa on a state visit. The knowledge exchange programme between the two countries will see a collaborative effort in the fields of research, trainings, teaching-learning methods and other aspects in the near future. The MOU valid for 2 years, mutually agrees to conduct student training and teacher mentoring modules in addition to institutional support. The MoU focuses on a shared vision, to encourage and develop the training and qualification of human resource personnel working in the field of tourism, as well as to coordinate and execute professional training for students and faculty. Professor Irfan Mirza, Director, V.M. Salgaocar Institute of International Hospitality Education, said, “Together we can collaborate and enhance the quality of education we offer to our students. At our institute we offer a unique curriculum, internationally trained faculty and world class infrastructure to prepare the students for the ever changing needs of the hospitality industry. Our goal is to make this institute the center of excellence for the hospitality industry in India and we believe we have come one step closer to that goal with the signing of this MoU.”

Along with its successful ‘God’s Own Country’ campaign, Kerala will now be promoted as the ‘Land of the Biennale’ as well, says U.V. Jose, Director, Kerala Tourism. The new moniker comes in line with the Kochi-Muziris Biennale (KMB) by the Government of Kerala, which allocated Rs. 7.5 crore towards operational expenses for the KMB’s ongoing third edition – besides committing to finding India’s only Biennale a permanent venue. “Kerala Tourism has allotted around Rs. 6 crore to promote both the biennale and the state through ad films, national and international road shows and campaigns as well as other initiatives,” Jose said. Noting that the theme of the new campaign would be related to art, he said the Tourism Department had sanctioned Rs 60 lakh for a film to promote Kerala as the land of the Biennale. “For the next three months, over the duration of the Biennale, Kerala Tourism will showcase it at national trade fairs, international road shows and tourism and trade conventions. We will also roll out the ‘Live Inspired’ campaign, which is themed around the inspiration and pride of having the chance to view and experience such top class artworks here,” he added. The Director said that while the state was known for such distinctive offerings as its Ayurveda therapies and houseboats, the Biennale would be added to that list of iconic Kerala products. He noted that there were already links between the Biennale and the Muziris Heritage Project with Kottapuram fort in Kodungallur being one of the 12 venues for KMB 2016.

Kairali Ayurvedic Group’s signature resort ‘The Ayurvedic Healing Village’ is the latest property to come under the Lux Hotels umbrella for marketing and promotion. Bhupesh Kumar, Director, Lux Hotels, spoke about the development, saying, “We are elated to have partnered with Kairali Ayurveda for their global and national brand awareness and developing incremental business. Also, we want to increase the visibility of the brand in the global and national market.” Kairali Ayurvedic group, came in to being in 1989 with the aim of propagating the ideologies of Ayurveda throughout the world and has been a name to reckon with in the wellness industry.

Kerala Tourism has rolled out ‘The Great Backwater Experience’ zone at a special interactive stall in the departure terminal at Indira Gandhi International airport in New Delhi. The initiative uses virtual reality to allow passengers to experience a Kerala experience while waiting to catch their flight. Similar zones are also being set up at airports in Mumbai and Bengaluru. U.V. Jose, Director, Kerala Tourism, said, “The zone is up and functional at Indira Gandhi International airport in New Delhi and visitors can get an immersive experience of sitting inside a ‘kettuvellam’, a traditional Kerala houseboat, floating on tranquil backwaters in a place situated over 2,000 km away. This has been made possible through the innovative use of virtual reality.”

The Tourism Authority of Thailand (TAT) offices in Mumbai and Delhi took its the fourth edition of its B2B event ‘Luxurious Pleasure’ to four cities of Mumbai, Delhi, Ahmedabad and Kolkata. First held in 2013, Thailand’s ‘Luxurious Pleasure’ roadshow series is an addition to its staple annual roadshow and focuses on high-end holidays such as holidays on private islands and helicopter rides. Explaining Thailand’s focus on luxury, Soraya Homchuen, Director, Tourism Authority of Thailand – Mumbai, said, “Our two-city initiative is now a four-city show with Bengaluru, Kolkata and Ahmedabad now in the fray. We have noticed visible changes in buying behavior. This includes a growth in the number if travellers opting for five-star hotels and villas and a good response to market promotions with prices in the range of Rs 80,000 to Rs 150,000 for a week-long holiday. Today about 25 per cent of the Indian market is checking into luxury hotels and above (villas, private islands and yachts) and this is up from barely 10 per cent when TAT first launched its campaign to target the luxury segment. It is about strategy, sustainability and streamlining the industry with quality as a focus.” Thailand welcomed 1.06 million Indian travellers in 2015 and expects to cross 1.1 million in 2016, having hit over 700,000 Indian arrivals by August already. Homchuen added that TAT wants to grow high-end’s share of the pie by another five per cent. A change in the ratio of men: women travellers is also part of the goal. “Women comprise 23 per cent of the market currently and for this year we would like to bring this up to 30-35 per cent,” she said.

The Tourism Authority of Thailand (TAT) Mumbai has set its targets at 11 lakh tourists (1.1 million) for Indian arrivals by this year end. Soraya Homchuen, Director, TAT Mumbai, said, “Arrivals from India had already crossed 8,00,000 by the end of August 2016 and we are positive that India will achieve its arrivals target of 1.1 million by the end of the year. Indians have become tremendously savvy with checking on the on-ground situation in Thailand rather than falling for the odd sensationalist report that might crop up.” The Ministry of Culture is also giving free access to national museums and historical parks until 31 January, 2017 despite the mourning period. Moreover, the Ministry of Tourism and Sports, in collaboration with the public and private tourism sectors and TAT, is offering tourists as well as locals free bus service covering four routes from the National Stadium, Victory Monument, Wongwian Yai BTS Station, and the Bangkok Bus Terminal in Talingchan, to Sanam Luang. There were over 500 buses taking part in the initiative which will be open until 13 November, 2016.

The Tourism Authority of Thailand has announced that Bangkok’s Grand Palace is reopening its doors to tourists and visitors from November 1, 2016. Thailand is officially on a mourning period from October 14, 2016 to November 14, 2016, in remembrance of His Majesty King Bhumibol Adulyadej. However, it has announced that it will be business as usual and the mourning period will have no impact on travel plans of visitors. Nevertheless, the Tourism Authority of Thailand (TAT) has recommended travel agents and visitors to Thailand to check their bookings as well as monitor the local media and government announcements for updates before travelling. Soraya Homchuen, Director, TAT Mumbai said, “There will be some restrictions to tourist movements near the Grand Palace which is the official residence of the King as the Thai people will be gathering there to offer condolences to the king. The Ministry of Tourism & Sports (MoTS) along with the TAT has assured that most cultural, traditional and MICE events will still go on as per schedule with some minor adjustments. MoTS has ensured that all events and festivals, including sports tournaments and cultural traditions will go ahead as scheduled though tourists will have to maintain a sense of respect and appropriateness. Indians have become tremendously savvy with checking on the on-ground situation in Thailand rather than falling for the odd sensationalist report that might crop up. We look forward to celebrating 1.1 million arrivals by the end of the year.” For tourists, the Grand Palace is open every day from 08.30 to 15.30 hrs. Tourists and visitors are advised to enter and exit at the Wiset Chaisri Gate only.