Amadeus-ICM Airport Technics partnership to transform airport passenger experience

Amadeus has agreed to acquire ICM Airport Technics, a global leader in passenger automation and self-service bag drop solutions for airports and airlines, for an undisclosed sum. Following this deal, Amadeus is now in a stronger position in this sector to drive future growth. Amadeus’ airport customers will now be able to enhance and improve their existing services to passengers whilst continuing to ensure passenger safety and security. ICM, headquartered in Sydney, specialises in the provision of passenger automation and self-service bag drop solutions for customers principally in APAC and Europe.
Bruno Spada, Head of Airport IT, Amadeus says, “Often the passenger experience in airports is not a good one – long queues to check bags in and disparate services and technologies that do not always speak to each other. In essence, airports are crying out for open self-service solutions to help take the friction and hassle out of the airport experience for passengers. By combining Amadeus’ and ICM’s software and hardware capabilities, by accelerating and introducing more self-service options, and by using the power of biometrics, this deal announced today will ensure that together we can deliver better journeys for passengers in the future.”
Richard Dinkelmann, CEO, ICM says, “By combining ICM’s market-leading self-service and passenger processing solutions with Amadeus’ global reach and complementary product offering, we are now in a unique position to offer even better technical solutions to our airline and airport customers.  We are excited about the future, as we share similar values such as strong innovation, reliability, and an uncompromising commitment to improving airport efficiency as well as passenger safety and security.”
As part of the acquisition, approximately 150 ICM employees are expected to join Amadeus. ICM will become part of Amadeus’ Airport IT division, forming part of its Strategic Growth Businesses customer unit. Amadeus and ICM expect the acquisition to close in Q2 2019. The transaction will be cash-financed.

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